• Our orders are picked, packed, and dispatched from our warehouses within 1-2 business days. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days.

• Our standard shipping is FREE of charge, while priority shipping is available for $6.99.

• We ship to most countries worldwide.

• Once your order has been dispatched from our warehouse, you will receive an email with your tracking number. Please allow 24 hours for your package to be scanned by the carrier and to start receiving status updates.

• To submit a return request, please reach out to us via email info@walletaces.com with your full name, order number, and picture of the item(s) you intend on returning. Returns must be unused, in the state you received them and with the full packaging. Returns that are used or are not in the original state will not be received for a refund. 

• If you are not satisfied with your product, you can return it within 30 days of receiving your order.

• Once your order has been paid for and confirmation is received, changes may not be possible. However, if you need to cancel or make changes urgently, please email us at info@walletaces.com with the subject line "URGENT." We will do our best to assist you.
• Please note that if an incorrect address is entered at checkout, we cannot take responsibility for this and will be unable to send a replacement order. We recommend contacting your local carrier to explore options for redirecting the order back to you.
• Once an order has been processed by our warehouse, we are unable to cancel it. If you need a refund, you will need to follow our regular returns process.

• Our wallets can store 1-12 cards, recommended storage is 9 cards.

• Our Enigma and Cypher wallets are primarily designed for cards and cash, but they come with a Coin Pocket, letting you neatly store up to 5 coins.

When your wallet is brand new, the pop-up card mechanism might need a few uses to "warm up." Don’t worry if the cards don’t eject as high in the first few tries—that’s completely normal! After using it a few times, the mechanism will adjust, and your cards will pop up smoothly at the perfect height.

• Press and hold the power button on the top left for 5 seconds. The Tracker Card will beep and turn on.

• The Tracker Card has a rechargeable, long-lasting battery that charges with a wireless charger. Each charge lasts up to 6 months, ensuring your card is always ready to help you locate your items.

• Yes, the Tracker card is compatible with both Apple and Android phones. For Apple devices, you can use the Find My app, while for Android devices, you can use the Find My Device app.

• No, the AirTag Cypher wallet does not include an AirTag. However, it is specifically designed to securely hold your existing AirTag.

• RFID stands for Radio Frequency Identification, a technology used in many credit, debit, and ID cards to enable wireless communication of data. RFID-blocking wallets prevent unauthorized scanning of your cards by blocking these radio frequencies, protecting your personal and financial information from theft.

• An RFID-blocking wallet is made from thin, durable materials like carbon fiber and aluminum. These special materials prevent unwanted radio frequencies from penetrating the card case and activating the RFID tag on your credit, debit, or ID cards, keeping your information secure.